PU: Universal Studios Hollywood, Universal City Plaza, Universal City, CA 91608

DO: Desert Palms Hotel and Suites, West Katella Avenue, Anaheim, CA 92802

• Customers are responsible for providing the correct airline and flight number.
• We monitor incoming flights for airport pickups. Delays caused by airline schedule changes may affect pickup timing.

• For airport arrivals, complimentary wait time is based on your flight arrival.
• Additional wait time not related to your flight delay may incur a waiting fee.

• We are not responsible for delays caused by traffic, weather, road conditions, accidents, or other circumstances beyond our control.
• We are not responsible for items left in the vehicle. Please check your belongings before exiting.

• A cleaning fee may be charged for spills, stains, excessive dirt, or damage caused during transportation.

• An additional charge may apply for excessive or overweight luggage.
• Luggage weighing more than 50 lbs (23 kg) is considered overweight.
• We reserve the right to charge an additional fee, deny service, or cancel your reservation if you have excessive or overweight luggage.

• Cancellations and changes not related to your flight must be made at least 24 hours prior to the scheduled pickup time.
• Please contact us for any reservation changes or cancellations.
• Late cancellations or no-shows may be subject to charges.